Service Transition manager

Title: Service Transition manager
Requisition ID:11356
Country: Latvia


“Baltic Shared Services Center” is looking for a Service Transition manager

Your main Responsibilities will be:
•    Billing production and operations planning
    Interface between country business and Operations team. 
    Interface between development team and Operations team in handovers to Operations organization (BSOC).
    Billing production schedule ownership and maintenance
    Procedure storage owner for Baltic countries - all changes, improvements, troubleshooting.

•    Transition of new services, systems and equipment knowledge into operations (Technology and IT)
    Participation in Baltic projects from Operations side/ Interface between Operations, Business and Development
    Organizing knowledge handover from project into Operations including training coordination
    Securing documentation of the Operations knowledge into operations knowledge databases
    Securing reporting for the operations on the new/changed technologies
    Communication and coordination with all stakeholders of the transition projects

•    Validating operations capabilities to deliver on service SLA’s and Operations resources
•    Maintain and develop Operations documentation databases (Alarm DB; Confluence; Wiki;  Training materials)
•    Oversee Baltic SOC department projects and deliveries

This role is meant for You if You have:

•    Higher education in IT or telecommunications
•    2 - 3 years of experience as a Project Manager preferably IT/telecom field
•    2 - 3 years of experience in business data analysis
•    Great communication and cooperation skills
•    Ambitious, self-motivated, proactive personality 
•    ITIL V3 Service Operations or ITIL v4 Create, Deliver & Support sertificates as an advantage


What we offer in return:

•    An exciting & stimulating workplace with career opportunities in a stable company;
•    A Salary that will drive & motivate you, together with continuous development;
•    Friendly, professional & ready-to-help colleagues in an international environment;
•    All social guarantees, health insurance, mobile phone & paid phone bills;
•    Living the Tele2 WAY – Open, Flexible, Cost Efficient, Reliable & Fearless.
•    Bruto Salary 2000 EUR.