Service Delivery Coordinator
Tele2 is now looking for a new colleague to join the team as a Service Delivery Coordinator working with Swedish B2B clients. You will help ensure seamless delivery execution and a high-quality service experience for our international clients. You will be responsible for coordinating delivery activities across teams and external partners, tracking progress in support systems, and ensuring that all documentation and processes are executed accurately and on time. Your role includes managing client communication throughout the delivery lifecycle, resolving operational deviations, and supporting teams to maintain service readiness.
What we offer in return:
- high-quality health insurance and all social guarantees from the first working day;
- paid mobile communications and home internet from the first working day and after 6 months - special discounts for family members as well;
- the possibility to use flexible starting and ending time of the working day, depending on the specifics of the work;
- addition holidays for children;
- quarterly, yearly and "bring a friend" bonus;
- possibility to work in a hybrid model (remote/on-site), as well as work for several months from abroad, agreeing with your manager;
- in cooperation with IKEA - opportunity to improve the remote workplace at home;
- regular courses and trainings;
- employee discounts for goods in Tele2 client centers, a special points system and Tele2 web shop;
- Go3 Television with a special employee discount;
- delicious office coffee, tea and milkshakes, Tuesdays with fruits and Fridays with sweets;
- specially prepared gifts on Christmas;
- opportunity to train and develop your professional muscles in an international environment within a value-based company culture;
- get to know your colleagues better by participating in company and your department's team building events;
- hybrid work model - 3 days at the office, 2 days remote. Office will be held in Riga, Latvia.
This role is meant for You, if You have:
- experience in IT / Telecommunications field, Delivery management, or similar technical environment (will be considered as an advantage);
- technical knowledge in data communications or networking (will be considered as an advantage);
- desire to solve problems and take responsibility for your work, ensuring customer satisfaction;
- excellent communication and collaboration skills;
- ability to quickly learn and effectively apply procedures and tools;
- ability to excellently plan and structure your daily work;
- good MS Office 365 skills, especially Excel;
- excellent Latvian and English language skills (oral and written) for communication with international clients.
Your main responsibilities will be:
- coordinating end-to-end service delivery from order intake to activation;
- tracking delivery progress and maintaining accurate data in support systems;
- managing communication with clients, suppliers, and internal teams;
- analyzing client requirements, interpreting contracts, and planning deliveries;
- supporting issue resolution, changes, and quality checks during delivery;
- contributing to accurate invoicing, reporting, and customer satisfaction.
Salary: 1600(gross) If you find this offer interesting, then apply! To apply for the vacancy, please fill in the application form by clicking - apply now.
N.B. Thank you for your response and please note that we will contact candidates who will be directed for second recruiting round. We guarantee confidentiality.